FAQs

WHERE ARE YOU BASED?

We're happily based in Canada.

HOW DOES SHIPPING WORK?

Atom Deal Store partners with global suppliers in order to provide you the best prices and a unique global shopping experience. Yes, we will provide a tracking number that provided by our global suppliers & we do offer a 100% satisfaction guarantee. Because we ship directly from our partners in difference countries such as Singapore, Hong Kong, China, your item may take 12 - 25 Working Days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

Note: if for some reason your order is never released by customs, we'll send you a replacement!

HOW LONG DOES IT TAKES FOR AN ORDER TO ARRIVE?

This depends on the product ordered. Most items will arrive in about 10 - 20 Working Days. If you're still not sure, just email us. We're happy to help.

I ORDERED 2+ ITEMS BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way, you can also track it :)

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

WHAT IS YOUR REFUND POLICY?

We offer a 100% Satisfaction Guarantee within 14 days after you receive your items - Which means we will refund your money if you are not satisfied with your order for any reason which belongs to our side within 14 days after you receive your items. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.

In the unlikely event that your order hasn't arrived within 30-35 days (due to lost mail, etc.) please contact us and we will resend your order or refunds 100% money.